Privacy Policy

Thank you for visiting our website. NeuroMed values your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or other interactions with us. By accessing or using our services, you agree to this Privacy Policy. This policy was last updated on 11/20/2024.

Consent to Contact

By submitting your information through forms or other means on our website, you consent to being contacted by NeuroMed regarding:

Survey Results: Communications about your assessment results and personalized recommendations.
Treatment-Related Information: Follow-up messages related to treatment options and services we provide.
Marketing Communications: Newsletters, promotional offers, updates about our services, and other marketing messages.

These communications may be sent via email, phone, or SMS (text messages) using the contact information you provide. If you opt in to receive SMS messages, you agree to receive text messages at the phone number you provide. Message and data rates may apply. You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any email you receive.
Replying “STOP” to any SMS message you receive.
Contacting us directly at [email protected] or 1-888-226-6330.

Opting out of marketing or SMS communications will not affect your ability to receive service-related or treatment-related communications.

Information We Collect

We collect several types of information from you to provide and improve our services. This includes Personal Information (PI), Protected Health Information (PHI), and Usage Data.

Personal Information: This includes data that identifies you, such as your name, contact information, email address, and phone number, which you voluntarily provide through forms or other means.
Protected Health Information: Includes any health-related details you share, such as medical conditions, test results, treatment plans, or audiological data, collected only as necessary to provide services in compliance with HIPAA regulations.
Usage Data: Non-personal information about your interactions with our website, including your IP address, browser type, operating system, referral sources, pages visited, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze trends, administer the website, and gather demographic insights. These technologies allow us to collect data such as browsing behavior, interactions with advertisements, and preferences. You can manage your cookie settings through your browser to control how your data is collected.

Additionally, we may collect geolocation data if you enable location services on your device and interact with certain features of our website. For example, this may be used to provide localized marketing or services.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Services: Your information allows us to process inquiries, provide personalized recommendations, and deliver the services you request.
Personalization: We use your information to customize your experience, such as remembering your preferences and delivering content tailored to your interests.
Security and Compliance: Your information helps us prevent, detect, and investigate security breaches, fraud, or illegal activities and ensures compliance with legal and regulatory requirements.
Analytics and Research: We analyze trends and user behavior to improve our website and develop new services. Aggregated and anonymized data may be used for research and reporting purposes.
Communication: We may use your contact information to send you updates, newsletters, marketing materials, and other communications related to our services. Communications about your assessment results or treatment recommendations are considered part of our healthcare services and not marketing. You can opt out of marketing communications at any time as outlined in the Consent to Contact section.

Information Sharing and Disclosure

We do not sell your personal or health information. However, we may share your data in the following scenarios:

With Service Providers: We work with trusted third-party service providers to assist us in operating our website, delivering services, and maintaining customer support. These providers are bound by confidentiality agreements and are required to safeguard your information.
For Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we have a good-faith belief that disclosure is necessary to protect our rights or respond to government requests.
With Affiliates: We may share your information with affiliates or business partners to enhance our services, provided they agree to uphold the same level of data protection.
Aggregate and Anonymized Data: We may share aggregated or anonymized data with third parties for research, analytics, or marketing purposes. This data cannot identify you personally.

Cookies and Tracking Technologies

We use cookies and other passive tracking technologies to improve your experience on our website. These technologies help us understand your browsing habits, measure the effectiveness of our advertisements, and personalize content and services.

Types of Cookies Used:

Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or are deleted manually.

Tracking and Analytics: We use tools like Google Analytics to monitor website activity and improve functionality.

Opt-Out: You can manage your cookie preferences through your browser settings. Additionally, some advertisements may include tools to opt out of interest-based targeting.

Your Rights

You have specific rights regarding your personal and health information.

Right to Access: You can request details about the personal or health information we collect and how it is used or shared.
Right to Request Deletion: You can ask us to delete your personal information, except where retention is required by law or for legitimate business purposes.
Marketing Opt-Out: You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
Right to Non-Discrimination: You will not be denied services or face discrimination for exercising your privacy rights.

To exercise your rights, contact us at [email protected] or call us at 1-888-226-6330.

Security Measures

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure storage, and regular audits of our systems. However, no system can be entirely secure, and we encourage you to take precautions when sharing information online.

Policy Updates

We periodically review this Privacy Policy to ensure compliance with applicable laws and to reflect changes in our practices. Any updates will be posted on this page, and significant changes may be communicated directly to you.

HIPAA Compliance

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the privacy and security of your Protected Health Information (PHI).

Data Security: We use Secure Sockets Layer (SSL) encryption, firewalls, and restricted access controls to protect your PHI.
Minimum Necessary Standard: We collect only the information required to provide our services.
Business Associate Agreements: We have agreements with all third-party service providers who may handle PHI to ensure compliance with HIPAA regulations.
Breach Notification: In the unlikely event of a data breach, we will notify affected individuals and follow all HIPAA-mandated procedures.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

Do Not Disclose Personal Health Information

Protecting your personal health information is of utmost importance to us. To ensure the confidentiality and privacy of your sensitive information, we kindly request that you do not disclose any personal health information on our website. Personal health information may include, but is not limited to, medical conditions, treatment details, test results, medications, and any other information that is specific to your health.

To maintain the security and privacy of your health information, please adhere to the following guidelines:

Avoid Sharing Specific Medical Information: Refrain from posting or sharing any personal health details, such as symptoms, diagnoses, or treatment experiences, in public forums, comment sections, or any other interactive areas of our website.

Use General and Anonymous Language: When discussing health-related topics or sharing experiences, use general and non-identifying language that does not reveal personal health information.

Contact Us Privately: If you have any questions, concerns, or inquiries related to your personal health information, we encourage you to contact us directly through secure communication channels provided on our website or by using the designated contact information provided.

Respect the Privacy of Others: While engaging in discussions or interacting with other users on our website, please respect the privacy of others by refraining from seeking or sharing personal health information about them without their explicit consent.

Be Mindful of Electronic Security: Remember that information shared over the internet may not be completely secure. Exercise caution when communicating or sharing any health-related information online.

By following these instructions, you help us ensure the privacy and confidentiality of your personal health information, as well as that of others visiting our website. If you have any concerns or questions regarding privacy or data security, please don’t hesitate to contact us using the provided contact information.

HIPAA Policy Statement

At NeuroMed, we are committed to protecting the privacy and security of your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA establishes national standards to safeguard individuals’ medical records and other protected health information.

Our HIPAA policy ensures that all personal health information collected, stored, transmitted, or processed on our website is handled with the utmost care and in compliance with HIPAA regulations. We have implemented robust security measures, administrative controls, and technical safeguards to safeguard the confidentiality, integrity, and availability of your health information.

Here are some key aspects of our HIPAA policy:

Protected Health Information (PHI) Collection: We only collect the minimum necessary PHI required to provide our services. Any information you provide through our website is handled with strict confidentiality.

Privacy Practices: We maintain comprehensive privacy practices to ensure that your PHI is protected. This includes limiting access to PHI to authorized personnel, implementing privacy training programs for our staff, and regularly monitoring compliance.

Data Security: We employ industry-standard security measures, including encryption, firewalls, and secure data storage, to protect your PHI from unauthorized access, disclosure, alteration, or destruction.

Business Associate Agreements: We enter into appropriate agreements with our business associates to ensure that they also comply with HIPAA regulations and safeguard your PHI.

Individual Rights: We respect your rights regarding your PHI, including the right to access, amend, and request restrictions on the use and disclosure of your information. We have processes in place to handle such requests promptly and accurately.

Breach Notification: In the event of a data breach that compromises the security of your PHI, we will comply with HIPAA’s breach notification requirements and inform you of any unauthorized disclosures.

Our commitment to HIPAA compliance underscores our dedication to protecting your privacy and ensuring the security of your personal health information. By utilizing industry best practices and adhering to HIPAA regulations, we strive to maintain the highest standards of confidentiality and privacy.

If you have any questions, concerns, or would like more information about our HIPAA policy, please contact our Privacy Officer, whose contact details can be found on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected] or call us at 1-888-226-6330.